Refund policy

Exchange & Refund Policy
We want you to be happy with your purchase 🤍
If you need to exchange or return an item, please review our policy below.

How to Proceed ?

For any exchange or refund request, please send us a direct message (DM) on our official Instagram page with your order details.
Our team will guide you through the next steps

 Damaged or Incorrect Items

If you receive a defective or incorrect item, you must notify us within 48 hours of receiving your order by sending a direct message (DM) to our official page.
Please include clear photos of the item and your receipt.
Requests reported after 48 hours will not be accepted

 Exchange Policy

- Exchanges are accepted within 7 days from the delivery date.
- Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
-The original receipt or order confirmation is required.
-Customers must send a clear photo of the item and the receipt, showing its condition, before approval.
-To request an exchange, please send us a direct message (DM) on our official page with your order details.
-Exchanges are available in our store branches or through shipping (shipping fees apply).
-Exchange requests are subject to stock availability.

 Refund Policy

-Refund requests must be made within 7 days of receiving the order.
-Items must be returned in their original condition with tags.
-A clear photo of the item and receipt must be sent before approval.
-Refunds will be processed after inspection of the returned item.
-Shipping fees are non-refundable.

 Non-Returnable Items

-Sale items
-Accessories & Essentials
-Gift cards

Sale & Offers Policy

 Exchange is only allowed within 2 days from the delivery date.
• Items must be in original condition with tags attached.
• Exchange is subject to item availability.
• No refunds on sale or discounted items & Bundles .
• Accessories & Essentials are non-returnable.
• To request an exchange, please send us a DM on our official Instagram page with clear photos of the item and receipt.

Shipping & Processing time

Normal orders are shipped within 4-7 Working days of placement excluding official holidays and weekends. Exchange & Refund orders are processed within 5-10 Working days from requesting.All our orders are hand-packed and shipped with love from Cairo, Egypt.